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Delivery 


What is the delivery charge? Is there a minimum order quantity?

There is no minimum order quantity.

For orders below $60, there is delivery charge of $6.

For orders above $60, the delivery charge is waived.

 

When will my order be delivered? 

Usually, orders are delivered within 3 working days after receipt of payment.

Our delivery is made between Monday to Saturday.

Delivery is outsourced and orders are currently delivered by Qxpress Courier.

Their Delivery Timing: 9am to 10pm.

When an order is shipped, an automated email will be sent to you, informing you of the tracking number.

You may trace your order package at Qexpress's website at www.qxpress.asia to check.

On the scheduled day of delivery, if delivery is unsuccessful, they will provide another free delivery at a later time. At times, the delivery man may call you to check on your availability.

Please note that our appointed delivery company will try their best to deliver within the scheduled date and time. However, there are times when the scheduled date and time cannot be met, possibly due to high volume, weather and other unforeseen circumstances. We seek your kind understanding in such cases.


Can the delivery be made on weekends?

You may choose a Saturday for your orders to be delivered. There are no deliveries on Sundays.

Please order by Wednesday for the coming Saturday delivery.

Please note that our appointed delivery company will try their best to deliver within the scheduled date and time. However, there are times when the scheduled date and time cannot be met, possibly due to high volume, weather and other unforeseen circumstances. We seek your kind understanding in such cases.


What happens if i am not home when my orders are delivered?

The delivery company will leave a note for you to arrange for a free re-delivery.

The appointed delivery company will send an email/SMS to inform of the delivery process.

In the event that there is nobody to receive the order, you may return email/SMS for a change of delivery timing or date.

Driver will make another attempt of delivery if the first delivery is unsuccessful.

Do you deliver to Sentosa and Jurong Island ?

We are sorry, we do not deliver to Sentosa and Jurong Island.


Can I change my delivery address after the order has been made?

We are sorry, no change of address is allowed.

Do you deliver to an overseas address?

Yes. We can arrange for overseas delivery but overseas delivery charges are to be borne by the customer.

Please kindly email us at: [email protected] to check on the charges before you place your order.

 

Are there no-delivery zones ?

We do not deliver to the following :

Sentosa

Jurong Island

Tuas Link

Changi Cargo

Country Clubs

Amy Camp

Seletar Aerospace

Off Shore island such as Pulau Ubin

Turf Club Ave

Singapore Prison Quarters

Airbase Sites

Sats Catering Inflight Center 1

ST Kinetics

Shipyards

Powergrid

Airport Boulevard and all airport areas within Changi Airport

Hospitals


We strongly encourage you to set your shipping address to a location where our drivers can deliver to.


What if my order is less than $60 ?

There is no minimum order quantity.

However, if your order is below $60, there is a delivery charge of $6.00.

For purchases above $60, the delivery charge is waived.

 

Can I do self collection ?

 Our online or email orders are for delivery only, and to one location only.

Please place your orders at our Festive Retail Stores in person if you wish to do self collection.

Please refer to our list of Festive Retail Stores for our locations. 

--> For Chinese New Year Festive Period only (during which we have promotion booths at various shopping malls)


Payment

 

what payment modes do you accept?

We accept:

(i) Credit cards or Paypal

(ii) Bank to Bank Transfer


Can i pay cash upon delivery?


Currently we do not accept cash upon delivery.

We only accept credit card payment, Paypal and Internet (Bank to Bank) Transfer


What is your Bank Account for Bank to Bank Transfer ?


Our Bank: DBS Bank

Type of Account: Current

Account Name : King of Melon Seeds

Account Number: 008-902632-1